Inquiry Services in Asian Languages

The ability to handle inquiries from potential Asian clients whose English ability is limited, is an important 'sales tool'. Customers will have much more confidence if they know that they can ask questions in their native language, and receive answers in their native language also.

If you have are planning a website in Japanese, Chinese, or Korean,, but don't have the staff to handle inquiries, we can help.

We currently provide inquiry handling services for a number of tourism and import/export companies.

The process is straightforward...

• Email inquiries are manually/automatically forwarded to BTM via your email system, or you create a japan@xyzcompany.com or china@abccompany.com type of email address, which we access via a POP3 account or Web Outlook login.
• We translate the inquiry, and send the English version to you (if we can't answer it straight away ourselves)
• You supply us with the answers, and we respond to the client accordingly in their native language, as if we are part of your team.
• We keep a logbook of time involved with each inquiry, and invoice monthly for actual time spent on inquiries.
• You pay only for our actual time (in minutes). There are no setup fees, monthly minimums, etc.

This is an ideal solution for small and large companies. You can utilise our services until your business volume increases to a point where you can sustain your own staff handling these inquiries. Alternatively, if your team is already busy in other areas, we can be a valuable and inexpensive addition to your team.